By analyzing 16 million comments made on CNN.com and conducting an online controlled experiment, we identified two key factors that can lead ordinary people to troll.
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Was the media complicit in broadcasting misinformation about NDTV? The channel thinks so.  It said in a statement that the press had gone by a misleading press release of the income tax department regarding the ruling of the Income Tax Appellate Tribunal suggesting that ITAT had accepted claims of money laundering. It said "the ITAT has refused to accept the allegation of the I-T department that there was any money-laundering by NDTV or Dr Prannoy Roy. (this is clearly mentioned in para 103 of its judgment)".            

The Washingtonian.com reports that the Washington Post has a new social media policy which says staffers can be fired if their social-media activity "adversely affects The Post's customers advertisers, subscribers, vendors, suppliers or partners." The paper's guild is opposing the policy.                  

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